FAQs
Check our FAQs to find answers to common questions about Hionec hearing aids, apps, and accessories.

Hionec Fit

Hionec Fresh

Hionec Clear

Hionec Fit
Hionec Fit is suitable for individuals with mild to severe hearing loss.
Hionec Fit provides up to 10 hours of listening or 8 hours of streaming.
It takes approximately 1.5 hours to fully charge.
When taking out the Hionec Fit hearing aids for the first time, check if the Red & Blue light of the hearing aid is flashing to confirm it has sufficient power. If not, please fully charge.
Sure. When the Hionec Fit is connected to your smartphone via Bluetooth, you can stream music and pick up phone calls directly to Hionec Fit.
For adjusting the volume and switching the programs of Hionec Fit, please download the Hionec Fit App, you can adjust the volume on the App after connecting the Hionec Fit with your device.
Hionec Fit has 3 programs:
Normal – applicable for a quiet environment such as watching TV or other family activities at home.
Noise Environment – applicable for cafes, meetings, or walking in the park.
Very loud Environments – applicable for parties, restaurants, or walking on the street.
Connect to Bluetooth and the Hionec Fit App, and adjust to noise reduction mode to reduce the background noise
Do the Hearing check in the Hionec Fit App and adjust your hearing equalizer according to your test result.
Hionec Fit will automatically connect to the last phone linked when the Bluetooth of the phone is open.
Hionec Fit hearing aids will keep the preferred settings since the last connection, which can be used after charging.
Sure. You could read the current profile settings in the Hionec Fit App. Please click “Hearing” and click “Show Audiogram”. You could click “Fit with this Audiogram ” to set the new Hionec Fit with the same settings.
Separate the dome and earbud.
Choose the right size of the dome.
Face the dome with an edge towards the earbud. Put them together.
Twist a little bit to make sure the dome is secure.
Put the earbuds back into the charging case and take them out.
You could enjoy a clear natural sound with the Hionec Fit.
The feedback may happen if there is too much space between the ear domes and your ears. Change the suitable ear domes that suit your canal which could fix the feedback problem.
You can use earbuds hooks to secure the Hionec Fit.
Take out the earbuds.
Long press both earbuds touching the area for 3s to turn off.
Long press both earbuds touching the area for 10s to turn on.
Put them back into the charging case, close the lid, and take them out again.

Hionec Fresh
Fresh is suitable for individuals with mild to severe hearing loss.
Remove the Green Sticker at the bottom of the Hionec Fresh hearing aids before charging. The Green Sticker protects the hearing aids from discharging during shipping.
Make sure the charging contacts are secure. The Hionec Fresh is charging when the Orange light is on.
The Green lights indicate the charging case battery. Please make sure the charging case has sufficient power.
Hionec Fresh provides up to 30 hours of listening, and 60 hours of back up power with charging case.
It takes approximately 3 hours to fully charge.
Press the Volume Up button to increase the volume.
Press the Volume Down button to decrease the volume.
2 beeps can be heard when the volume is max or min.
Hionec Fresh has 3 programs:
Normal – applicable for a quiet environment such as watching TV or other family activities at home.
Noise Cancelling Mode – applicable for cafes, meetings, or walking in the park.
Outdoor Mode – applicable for parties, restaurants, or walking on the street.
Long press the Volume Up button for 3 seconds to switch between 3 programs.
The feedback may happen if there is too much space between the ear domes and your ears. Change the suitable ear domes that suit your canal which could fix the feedback problem.

Hionec Clear
Hionec Clear is suitable for individuals with mild to severe hearing loss.
Remove the Green Sticker at the bottom of the Hionec Clear hearing aids before charging. The Green Sticker protects the hearing aids from discharging during shipping.
Make sure the charging contacts are secure. The Hionec Clear is charging when the green light is flashing.
The number on the charging case indicates the charging case battery. Please make sure the charging case has sufficient power.
Hionec Clear provides up to 40 hours of listening and 80 hours of backup power with a charging case.
It takes approximately 2 hours to fully charge.
Spin the volume button by finger to adjust the sound volume to fit every listening environment.
The feedback may happen if there is too much space between the ear domes and your ears. Change the suitable ear domes that suit your canal which could fix the feedback problem.
