Free Shipping on ALL Orders.
- How long does delivery take?
Usually after order payment, if item has storage, we will arrange delivery within 72 hours. You will receive a notification in your email after the product is shipped, including the tracking number. Usually, the shipment will be completed within 5~10 days (Monday to Sunday)(except for force majeure factors such as bad weather and epidemic).
- These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.
- Delivery times will vary depending on destination. Please kindly take into consideration that in some areas there is a limited range of delivery services available.
- International shipments may be subject to customs duties and taxes and the shipping costs depending of the destination.
- Orders placed during weekends and holidays will be processed the next available business day.
We cannot deliver to the following areas:
Russia, India, Ukraine, Brazil, Peru, Zimbabwe, Bosnia and Herzegovina, Mauritius, Nigeria, Azerbaijan, Oman, Guatemala, Chile, Egypt, Turkey, Lebanon, Argentina, Venezuela, Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific
Thank you for your understanding!
- Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
- What should I do if my address is wrong?
Please contact customer support at email@example.com before the shipping. If the product has been shipped, all losses will be borne by the customer. So please confirm the address information before placing an order.
- I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
- What do I need to do when I received a different product than what I ordered?
Please contact customer support at: firstname.lastname@example.org
- What do I need to do when package lost or stolen?
Please confirm the shipping address on your order. Check all doors, mailboxes, and/or ask your front desk attendant(s). If you’re still unable to locate your package after 24 hours of receiving the delivery notification, please contact our Customer Happiness Team at email@example.com
- What can I do if my shipment arrives damaged?
If your shipment arrives damaged, please reach out to Hionec customer support at firstname.lastname@example.org within 24 hours, so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.